In the ever-evolving world of eCommerce, providing exceptional post-purchase support is crucial for building customer loyalty and driving sales. "Zendesk Commerce" is thrilled to announce the launch of the new Magento2 by agnoStack plugin for Zendesk Support. This cutting-edge integration is set to revolutionize the post-purchase experience for Magento and Adobe Commerce merchants, surpassing existing legacy options from Classy Llama, PotatoCommerce, and others. In this blog post, we will explore the key features and benefits of the Magento2 by agnoStack plugin and why it should be your go-to solution for enhancing the post-purchase experience.

According to a recent Forbes article, "77% of consumers ( ) say they understand why prices are going up, but 76% of consumers say they expect some kind of reward" and noted: "90% of consumers say poor customer service and communications were damaging to loyalty"!

Customer experience doesn't stop at checkout, agnoStack believes that amazing eCommerce Customer Support is the key to unlocking long term brand loyalty

Magento 2 / Adobe Commerce + Zendesk

The brand new Magento2 by agnoStack Zendesk plugin brings their seamless integration with Magento / Adobe Commerce into the Zendesk ecosystem. This ensures a smooth and effortless setup process, allowing merchants to leverage the power of Zendesk® Support without any compatibility issues or complicated configurations. The plugin harnesses the robust capabilities of Magento and Adobe Commerce, enabling retailers to unify their support operations and provide a consistent customer experience.

Legacy Zendesk Magento Connectors

The Magento2 by agnoStack plugin brings a range of advantages over existing legacy options such as Classy Llama and Potato Commerce. First and foremost, agnoStack offers drastically improved support and responsiveness, ensuring that merchants receive timely assistance and resolutions to their support inquiries.

Additionally, the plugin provides significantly enhanced functionality that unlock true agent efficiency, allowing support teams to streamline their workflows and handle customer inquiries more effectively. Moreover, the Magento2 by agnoStack plugin delivers improved stability and reliability, minimizing system downtimes and ensuring a seamless support experience for both merchants and their customers. With these benefits, merchants can confidently embrace the Magento2 by agnoStack plugin as a superior solution for optimizing their post-purchase support operations and driving eCommerce success.

The new Magento 2 Zendesk connector enables agents to not just view order and shipping data, but to take action on them without ever leaving Zendesk!

Why use Zendesk and agnoStack for eCommerce?

agnoStack powers the Zendesk's Premium Shopify eCommerce integration as well as the industry's best Zendesk eCommerce connectors for BigCommerce, commercetools, Adobe Commerce/Magento, WooCommerce and many others key Commerce platforms. They offer rich eCommerce Customer support features including real-time shipping status, order lookup, customer profile inisghts, and refund management - all within the Zendesk interface and is the key partner behind the new Zendesk 'AI for Commerce' solution. Stay up to date with agnoStack's latest updates to see new ongoing features and integrations.

Better eCommerce Customer Experience

When eCommerce customers have a question or issue with their purchase, they expect a prompt response and resolution. With Zendesk and agnoStack, you can respond to eCommerce customer inquiries quickly and efficiently, providing them with a better eCommerce customer experience.

Improved Efficiency for eCommerce Businesses

Managing eCommerce customer support through multiple eCommerce platforms can be time-consuming and confusing. Zendesk and agnoStack provide a centralized platform for managing eCommerce customer inquiries, which saves time and improves the efficiency of your eCommerce support team.

Order Lookup and Inventory Management for eCommerce

agnoStack offers order lookup and inventory management features, which help your eCommerce support team quickly access eCommerce customer information, order history, and inventory levels, allowing them to provide more informed responses to eCommerce customer inquiries.

Seamless Integration for eCommerce Businesses

agnoStack integrates with Shopify and BigCommerce (as well as all of the industry leading eCommerce Platforms), making it easy to manage eCommerce customer support directly from the eCommerce helpdesk platform. This eliminates the need to switch between different eCommerce platforms, saving time and improving the efficiency of your eCommerce support team.

Increased Sales and Customer Loyalty for eCommerce Businesses

By providing excellent eCommerce customer support, you can increase eCommerce customer satisfaction, resulting in increased sales and customer loyalty. Zendesk and agnoStack help you achieve this by providing a better eCommerce customer experience and improving the efficiency of your eCommerce support team. It connects all of the major surrounding platforms including Klaviyo, Mailchimp, YotPo, Microsoft Dynamics, Hubspot, Salesforce CRM as well as many other tools including ReCharge, PayWhirl, Smile.io, Stamped.io, Judge.me and more. See the full list of agnoStack integrations at: https://agnostack.com/integrations/all.

Magento 2 by agnoStack Difference

Seamless Integration with Magento and Adobe Commerce

The Magento2 by agnoStack plugin offers truly seamless integration with Magento and Adobe Commerce platforms including enhance Enterprise capabilities. This ensures a smooth and effortless setup process, allowing merchants to leverage the power of Zendesk Support without any compatibility issues or complicated configurations. The plugin harnesses the robust capabilities of Magento and Adobe Commerce, enabling retailers to unify their support operations and provide a consistent customer experience.

Enhanced Post-Purchase Support

Providing outstanding post-purchase support is essential for customer satisfaction and retention. The Magento2 by agnoStack plugin empowers merchants to deliver exceptional support experiences by enabling customer support agents to access crucial customer information, such as order history, shipping details, and previous interactions. With this comprehensive view, agents can address customer inquiries more efficiently, resulting in faster issue resolution and increased customer satisfaction. The plugin's deep integration ensures that agents have the context they need to provide personalized and effective support.

Advanced Ticketing and Workflow Automation

Efficiency is key when it comes to managing customer support operations. The Magento2 by agnoStack plugin offers advanced ticketing features and workflow automation capabilities, streamlining support processes and reducing response times. Automated ticket creation, routing, and prioritization ensure that customer inquiries are promptly addressed, leading to improved customer experiences and higher productivity for support teams. The plugin's flexible automation options allow businesses to customize workflows based on their unique support requirements, further optimizing their post-purchase support operations.

Personalized Customer Communication

Effective communication is at the heart of great customer experiences. With the Magento2 by agnoStack plugin, merchants can deliver personalized and targeted responses to customer inquiries. By utilizing customer data available in Zendesk Support, agents can tailor their interactions, recommend relevant products, or offer specialized assistance, further enhancing the post-purchase experience and fostering customer loyalty. The plugin's integration with Magento and Adobe Commerce ensures that agents have access to up-to-date customer information, enabling them to provide a personalized touch in every customer interaction.

Scalability and Flexibility

The Magento2 by agnoStack plugin is designed with scalability in mind, allowing businesses to grow and expand without worrying about outgrowing their support infrastructure. Whether you're a small business or a large enterprise, the plugin can adapt to your evolving needs. With its flexible configuration options and scalable architecture, the plugin ensures that your post-purchase support can keep up with your business growth.

Conclusion

In conclusion, the Magento2 by agnoStack plugin for Zendesk Support offers an unparalleled solution for enhancing the post-purchase experience in the Magento and Adobe Commerce ecosystems. With seamless integration, advanced ticketing, personalized customer communication, comprehensive reporting, scalability, and flexibility, this plugin surpasses legacy options from Classy Llama, PotatoCommerce, and others. By leveraging the power of Magento, Adobe Commerce, and agnoStack, merchants can elevate their customer support capabilities and drive greater customer satisfaction, loyalty, and ultimately, eCommerce success.

Learn more about all of agnoStack's Zendesk eCommerce apps and ensure you're providing your customers with the very best customer experience they can get!

Introducing the New Magento2 Plugin for Zendesk Support