In the dynamic world of enterprise retail, staying ahead requires innovation and flexibility. agnoStack, the pinnacle of advanced eCommerce solutions for post-puchase experience, is excited to announce a groundbreaking stride in eCommerce customer support capabilities for merchants leveraging Zendesk. Powered by the cutting-edge Elastic Path Composer solution, this major enhancement paves the way for agnoStack to deliver a new level of Advanced Customization. In this blog post, we delve into the details of agnoStack's revolutionary Integration Provider, driven by Elastic Path's technology, and how it's set to transform the post-purchase experience for retailers.

Elastic Path Composer Integration Platform

The Commerce-Intelligent iPaaS

In the ever evolving landscape of Integration Platform as a Service (iPaaS) solutions, Elastic Path Composer stands as a pioneering force - recently joining the field, Composer is revolutionizing integration and solving the REAL problems retailers face when integrating platforms. Unlike traditional/legacy providers such as MuleSoft, Boomi, Zapier, Tray.io, and others, Composer redefines the concept of integration by offering a commerce-intelligent approach.

Where traditional iPaaS solutions often require intricate configurations and extensive development efforts, Composer simplifies the landscape by focusing on the unique requirements of commerce. This means reducing the complexities and costs associated with orchestrating and managing composable solutions. With Elastic Path Composer, retailers can enjoy streamlined integration workflows tailored to the intricacies of enterprise retail, accelerating time-to-value, and providing a seamless bridge between data, systems, and exceptional customer experiences. Composer represents more than just an iPaaS; it's the commerce-intelligent iPaaS that revolutionizes how retailers approach integration and sets a new standard for agility and efficiency.

Total Cost of Ownership (TCO)

Eliminate costly integration development work, hosting costs, and monitoring costs while vastly reducing integration management hours. Lower your overall total cost of ownership with Composer and reduce composable solution Total Cost of Ownership (TCO) by 60%.

agnoStack Advanced Zendesk Customization

Extended Data & Advanced Customization

A game-changer for retailers in delivering amazing post-purchase experiences, agnoStack is gearing up to unveil an unprecedented feature – the ability to extend the platform with your own Customer and Order Advanced Data, Advanced Insights, and Timeline Events. This capability marks a significant shift for retailers, empowering them to harness the power of custom or external data that may not be natively supported by their core commerce platform.

Introducing the "Integration Provider" Category

Driven by the growing demands of customers, agnoStack introduces a brand-new category of Add-On Providers known as an "Integration Provider". This exciting addition to the platform opens the doors to Extended Data and Advanced Customizations for both Orders and Customers. At the heart of this innovation is the Elastic Path Integration Provider – a game-changing solution that allows retailers to seamlessly present their custom data to agents. This includes a wealth of information such as Order Metadata, Order Insights, Order Timeline Events, Customer Metadata, Customer Insights, and Customer Timeline Events.

Enabling Seamless Custom Data Workflows

With the new Elastic Path "Integration Provider", retailers now have the ability to surface their proprietary data to agents effortlessly. The integration covers every facet, from Order Metadata to Customer Timeline Events, enabling retailers to establish customized data workflows within Elastic Path. This newfound synergy between Elastic Path and agnoStack's platform empowers retailers to create tailored experiences that redefine customer interactions and drive unparalleled post-purchase satisfaction.

Key Considerations for Retailers

Embarking on the journey of Advanced Customization and Extended Data requires thoughtful planning, but can quickly help empower agents with important data to improve customer experience. Here are a few key considerations for retailers looking to leverage the power of agnoStack's new Advanced Customization capabilities:

Data Strategy

Define your data strategy and identify the specific data points that are critical for enhancing customer experiences. Consider both Customer and Order data to tailor interactions effectively.

Integration Seamlessness

Ensure that the Integration Provider seamlessly integrates with your existing systems and processes. Compatibility and ease of implementation are crucial - whether using the set of out of the box no & low-code integrations included with Composer, or connecting up your own backoffice data.

Data Security

Composer prioritize data security and compliance with regulations in its seamless connectivity with agnoStack. Be sure to implement robust security measures when integrating your own backoffice data through Composer to protect sensitive customer information.

Customization Goals

Clearly outline your customization objectives. Determine how you plan to use Elastic Path Composer and Advanced Customizations to improve post-purchase experiences.

Agent Training

Invest in training and equipping your support agents with the knowledge and tools required to leverage the new capabilities effectively.

The future of Advanced Customization and Extended Data is within reach, agnoStack and Elastic Path stand at the forefront of innovation, setting a new standard for Advanced Customization and Extended Data integration within the Zendesk ecosystem. With the Integration Provider powered by Elastic Path, retailers can harness the true potential of their data, shape exceptional customer experiences, and elevate the art of post-purchase engagement. Visit Shopifypremium.com to explore this transformative synergy and embark on a journey of unrivaled customization in enterprise retail.

agnoStack introduced an Early Access Program (EAP) for retailers operating on the Enterprise Tier in its 5.11.0 release. With no additional cost, retailers can be part of this transformative journey by requesting access via support@agnostack.com. To dive deeper into the advanced customization capabilities fueled by Elastic Path Composer, feel free to connect with us at info@agnostack.com or schedule a live demo.

Elevating Enterprise Retail