Integrated Salesforce CRM for Zendesk

How to optimize your Zendesk workflows to handle high ticket volumes

When tickets keep pinging into their inbox, it’s easy for customer service teams to feel overwhelmed. At times when demand is at its highest — for example, in the run-up to the holidays — this can lead to stressed employees and a sub-par customer experience.

Zendesk updates focus on customer service AI 'ticket triage'

Zendesk integrated Cleverly's (which Zendesk acquired in August 2021) AI Intelligent Triage, which prioritizes service tickets, and Smart Assist, a panel for contact center agents that feeds live suggestions to solve incoming customer calls based on AI contextual analysis.

Zendesk Launches Intelligent Triage and Smart Assist

Powered by machine learning, Intelligent Triage and Smart Assist use a unique approach to AI to better serve customers and businesses without long, costly implementation. By democratising access to these solutions, companies can better understand intent and sentiment through account-specific, data-driven models that are customised for individual use cases and drive faster resolutions.

Faye Launches Zendesk Integration with Zoom

Faye, a provider of software strategy, deployment, integrations, and management, has launched Zoom Meetings in Zendesk, enabling Zendesk Support users to schedule and launch Zoom meetings from within Zendesk.

Zendesk Announces Stockholder Approval of Merger Agreement

Zendesk, Inc. (NYSE:ZEN) ("Zendesk") announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the "merger agreement") whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the "Consortium") for $77.50 per share in cash.

BigCommerce Customer Support - Top 4 Best Practices

Consumers will only remain loyal to a brand that treats what happens after their purchase as equally important to what happens before. The need for an intuitive, highly scalable, post purchase experience solution remains glaring. And AI/bots are simply not the answer - great HUMAN connections matter more than ever.

Zendesk for Retail - Make your shop pop

Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they're interacting with your brand. Because happy shoppers are repeat customers—and that's what makes a good brand great.

Best practices to prepare for a busy season

This article contains some best practices to help you improve your customers' experience during the busy season. For example, Zendesk Support volume for retailers increases by about 42% during the holiday season, or you may have a medical supplies or health care business with increased activity during a special situation like a global pandemic.

Ecommerce customer service: A guide

As online shopping continues to grow, businesses need an ecommerce customer service approach that lets them provide excellent virtual care to their customers.

Elevate your ecommerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020.

12 tips for maximizing your ecommerce customer service

When you're just getting up and running, it may feel like you're the mom-and-pop corner shop up against a shiny supermarket that just opened next door. It's tempting to focus on getting new customers through your front door, but there's another way to hold your own against the competition: By providing superior customer service.