Zendesk eCommerce Best Practices
The definitive guide to ensuring you are delivering the very best Commerce enabled Zendesk customer support.
Integrated Salesforce CRM for Zendesk
agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, has announced a new integration with Salesforce CRM. It will be available for retailers (across platforms including Shopify) of all sizes who are using Salesforce 'Core' for a cross-channel view of customer data.
Adam Grohs (agnoStack)
How to optimize your Zendesk workflows to handle high ticket volumes
When tickets keep pinging into their inbox, it’s easy for customer service teams to feel overwhelmed. At times when demand is at its highest — for example, in the run-up to the holidays — this can lead to stressed employees and a sub-par customer experience.
Sorin Alupoaie (Swifteq)
Zendesk updates focus on customer service AI 'ticket triage'
Zendesk integrated Cleverly's (which Zendesk acquired in August 2021) AI Intelligent Triage, which prioritizes service tickets, and Smart Assist, a panel for contact center agents that feeds live suggestions to solve incoming customer calls based on AI contextual analysis.
Zendesk Launches Intelligent Triage and Smart Assist
Powered by machine learning, Intelligent Triage and Smart Assist use a unique approach to AI to better serve customers and businesses without long, costly implementation. By democratising access to these solutions, companies can better understand intent and sentiment through account-specific, data-driven models that are customised for individual use cases and drive faster resolutions.
Zendesk Announces Stockholder Approval of Merger Agreement
Zendesk, Inc. (NYSE:ZEN) ("Zendesk") announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the "merger agreement") whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the "Consortium") for $77.50 per share in cash.
BigCommerce Customer Support - Top 4 Best Practices
Consumers will only remain loyal to a brand that treats what happens after their purchase as equally important to what happens before. The need for an intuitive, highly scalable, post purchase experience solution remains glaring. And AI/bots are simply not the answer - great HUMAN connections matter more than ever.
Adam Grohs (agnoStack)
Zendesk for Retail - Make your shop pop
Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they're interacting with your brand. Because happy shoppers are repeat customers—and that's what makes a good brand great.
Best practices to prepare for a busy season
This article contains some best practices to help you improve your customers' experience during the busy season. For example, Zendesk Support volume for retailers increases by about 42% during the holiday season, or you may have a medical supplies or health care business with increased activity during a special situation like a global pandemic.
Lisa Kelly (Zendesk)
Elevate your ecommerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020.
Sartaj Kaur (Zendesk)
12 tips for maximizing your ecommerce customer service
When you're just getting up and running, it may feel like you're the mom-and-pop corner shop up against a shiny supermarket that just opened next door. It's tempting to focus on getting new customers through your front door, but there's another way to hold your own against the competition: By providing superior customer service.
Pilar Torres Wahlberg (Pickaweb)
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.