Zendesk eCommerce Best Practices
The definitive guide to ensuring you are delivering the very best Commerce enabled Zendesk customer support.
Press Release
agnoStack introduces Zendesk 'AI for Commerce'
agnoStack launches 'AI for Commerce' - further enhancing Zendesk's push in AI with natively integrated eCommerce capabilities. With just a few clicks, agents can create Contextual Instant Replies based on Customer Data, Order History and Order Details, translate and localize Advanced Macros and adjust sentiment/tone/length - AI so simple it feels like magic!
Adam Grohs (agnoStack)
Press Release
Zendesk launches 'Conversational Commerce' to deliver seamless, more personalized shopping experiences
Zendesk expands partnerships with Meta, Shopify to help businesses adopt a human-first mindset in customer conversations with new Conversational Commerce solution.
Zendesk's Conversational Commerce and Shopify's ecommerce platform allow agents to incorporate product catalogs, checkout processes and promotions into their CX management approaches.
Zendesk
Article
'Zendesk AI' packages up AI models for CX business users
Zendesk AI is a package of capabilities that includes introduces new features alongside longstanding AI offerings, as well as building on its recently announced partnership with ChatGPT creator OpenAI. The big leap forward is making these technologies accessible to business users
Phil Wainewright (diginomica)
Guide
Best practices for providing effective ecommerce customer service
As online shopping continues to grow, businesses need an ecommerce customer service approach that lets them provide excellent virtual care to their customers.
Zendesk
Article
Shopify x Zendesk: Perfectly paired to help retailers connect with customers
As retailers gear up for the high season, a deep dive into their tech stack can be a daunting, additional task on a lengthy to-do list. The brand-new, elevated Shopify Premium for Zendesk integration helps retailers shine even brighter: merchants can now view real-time shipping and payment status, advanced order timelines, connect multiple storefronts into a single, unified view of customers’ orders, and more.
Tara Ramroop (Zendesk)
Article
Analyzing the Shopify Plus App Ecosystem
The explosion of Shopify Plus brands over the last 5 years has been incredible. From the homegrown brands that outgrew Shopify’s standard plans to the Mid-Market and Enterprise brands like Red Bull, Coty, Gillette, Glossier, and Supreme that now trust the platform, has opened up a new growth area for most Shopify apps. Zendesk provides the 6 top app for installions of Shopify Plus!
Jeremy Horowitz
Guide
3 ways to use Zendesk as an ecommerce help desk
Most businesses sell all over the web. While it’s great to sell on Amazon, eBay, and your own online stores, managing support across various channels can slow your responses, making it difficult to prioritize tickets. This creates accountability problems and can make your customer feel undervalued.
Justin Golschneider
Press Release
Integrated Salesforce CRM for Zendesk
agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, has announced a new integration with Salesforce CRM. It will be available for retailers (across platforms including Shopify) of all sizes who are using Salesforce 'Core' for a cross-channel view of customer data.
Adam Grohs (agnoStack)
Zendesk updates focus on customer service AI 'ticket triage'
Zendesk integrated Cleverly's (which Zendesk acquired in August 2021) AI Intelligent Triage, which prioritizes service tickets, and Smart Assist, a panel for contact center agents that feeds live suggestions to solve incoming customer calls based on AI contextual analysis.
Don Fluckinger
How to optimize your Zendesk workflows to handle high ticket volumes
When tickets keep pinging into their inbox, it’s easy for customer service teams to feel overwhelmed. At times when demand is at its highest — for example, in the run-up to the holidays — this can lead to stressed employees and a sub-par customer experience.
Sorin Alupoaie (Swifteq)
Press Release
Zendesk Launches Intelligent Triage and Smart Assist
Powered by machine learning, Intelligent Triage and Smart Assist use a unique approach to AI to better serve customers and businesses without long, costly implementation. By democratising access to these solutions, companies can better understand intent and sentiment through account-specific, data-driven models that are customised for individual use cases and drive faster resolutions.
Zendesk
Faye Launches Zendesk Integration with Zoom
Faye, a provider of software strategy, deployment, integrations, and management, has launched Zoom Meetings in Zendesk, enabling Zendesk Support users to schedule and launch Zoom meetings from within Zendesk.
Faye Digital
Press Release
Zendesk Announces Stockholder Approval of Merger Agreement
Zendesk, Inc. (NYSE:ZEN) ("Zendesk") announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the "merger agreement") whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the "Consortium") for $77.50 per share in cash.
BusinessWire
Article
BigCommerce Customer Support - Top 4 Best Practices
Consumers will only remain loyal to a brand that treats what happens after their purchase as equally important to what happens before. The need for an intuitive, highly scalable, post purchase experience solution remains glaring. And AI/bots are simply not the answer - great HUMAN connections matter more than ever.
Adam Grohs (agnoStack)
Zendesk for Retail - Make your shop pop
Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they're interacting with your brand. Because happy shoppers are repeat customers—and that's what makes a good brand great.
Article
Best practices to prepare for a busy season
This article contains some best practices to help you improve your customers' experience during the busy season. For example, Zendesk Support volume for retailers increases by about 42% during the holiday season, or you may have a medical supplies or health care business with increased activity during a special situation like a global pandemic.
Lisa Kelly (Zendesk)
Article
Elevate your ecommerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020.
Sartaj Kaur (Zendesk)
Article
12 tips for maximizing your ecommerce customer service
When you're just getting up and running, it may feel like you're the mom-and-pop corner shop up against a shiny supermarket that just opened next door. It's tempting to focus on getting new customers through your front door, but there's another way to hold your own against the competition: By providing superior customer service.
Pilar Torres Wahlberg (Pickaweb)
Empowering retailers
of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.