Zendesk eCommerce Best Practices

The definitive guide to ensuring you are delivering the very best Commerce enabled Zendesk customer support.

agnoStack + Zendesk + Elastic Path = Integration Made Easy
agnoStack introduces Zendesk 'AI for Commerce'
Zendesk launches 'Conversational Commerce' to deliver seamless, more personalized shopping experiences

Press Release

Zendesk launches 'Conversational Commerce' to deliver seamless, more personalized shopping experiences

Zendesk expands partnerships with Meta, Shopify to help businesses adopt a human-first mindset in customer conversations with new Conversational Commerce solution.

Zendesk's Conversational Commerce and Shopify's ecommerce platform allow agents to incorporate product catalogs, checkout processes and promotions into their CX management approaches.

ZendeskZendesk

Zendesk

'Zendesk AI' packages up AI models for CX business users
Best practices for providing effective ecommerce customer service

Guide

Best practices for providing effective ecommerce customer service

As online shopping continues to grow, businesses need an ecommerce customer service approach that lets them provide excellent virtual care to their customers.

ZendeskZendesk

Zendesk

Shopify x Zendesk: Perfectly paired to help retailers connect with customers

Article

Shopify x Zendesk: Perfectly paired to help retailers connect with customers

As retailers gear up for the high season, a deep dive into their tech stack can be a daunting, additional task on a lengthy to-do list. The brand-new, elevated Shopify Premium for Zendesk integration helps retailers shine even brighter: merchants can now view real-time shipping and payment status, advanced order timelines, connect multiple storefronts into a single, unified view of customers’ orders, and more.

Tara Ramroop (Zendesk)Tara Ramroop (Zendesk)

Tara Ramroop (Zendesk)

Analyzing the Shopify Plus App Ecosystem

Article

Analyzing the Shopify Plus App Ecosystem

The explosion of Shopify Plus brands over the last 5 years has been incredible. From the homegrown brands that outgrew Shopify’s standard plans to the Mid-Market and Enterprise brands like Red Bull, Coty, Gillette, Glossier, and Supreme that now trust the platform, has opened up a new growth area for most Shopify apps. Zendesk provides the

6 top app for installions of Shopify Plus!

Jeremy Horowitz

3 ways to use Zendesk as an ecommerce help desk

Guide

3 ways to use Zendesk as an ecommerce help desk

Most businesses sell all over the web. While it’s great to sell on Amazon, eBay, and your own online stores, managing support across various channels can slow your responses, making it difficult to prioritize tickets. This creates accountability problems and can make your customer feel undervalued.

Justin Golschneider

Integrated Salesforce CRM for Zendesk

Press Release

Integrated Salesforce CRM for Zendesk

agnoStack, provider of the world's first platform-agnostic, omnichannel commerce solution built natively on Zendesk, has announced a new integration with Salesforce CRM. It will be available for retailers (across platforms including Shopify) of all sizes who are using Salesforce 'Core' for a cross-channel view of customer data.

#eCommerce
#CustomerSupport
#CustomerExperience
#agnoStack
#Zendesk
#Salesforce
#CRM
#JustTheBeginning

Adam Grohs (agnoStack)Adam Grohs (agnoStack)

Adam Grohs (agnoStack)

Zendesk updates focus on customer service AI 'ticket triage'
Zendesk Launches Intelligent Triage and Smart Assist

Press Release

Zendesk Launches Intelligent Triage and Smart Assist

Powered by machine learning, Intelligent Triage and Smart Assist use a unique approach to AI to better serve customers and businesses without long, costly implementation. By democratising access to these solutions, companies can better understand intent and sentiment through account-specific, data-driven models that are customised for individual use cases and drive faster resolutions.

ZendeskZendesk

Zendesk

Faye Launches Zendesk Integration with Zoom

Faye Launches Zendesk Integration with Zoom

Faye, a provider of software strategy, deployment, integrations, and management, has launched Zoom Meetings in Zendesk, enabling Zendesk Support users to schedule and launch Zoom meetings from within Zendesk.

Faye Digital

Zendesk Announces Stockholder Approval of Merger Agreement

Press Release

Zendesk Announces Stockholder Approval of Merger Agreement

Zendesk, Inc. (NYSE:ZEN) ("Zendesk") announced that its stockholders voted today to adopt the Agreement and Plan of Merger (the "merger agreement") whereby Zendesk will be acquired by a consortium led by Hellman & Friedman and Permira (the "Consortium") for $77.50 per share in cash.

BusinessWireBusinessWire

BusinessWire

BigCommerce Customer Support - Top 4 Best Practices
Zendesk for Retail - Make your shop pop

Zendesk for Retail - Make your shop pop

Creating great customer experiences in retail is tough. Keeping customers happy means making every interaction matter. With Zendesk, you can make sure your customers get the support they need—wherever they're interacting with your brand. Because happy shoppers are repeat customers—and that's what makes a good brand great.

Empowering retailers

of all types & sizes to provide faster, more seamless and more intuitive customer support regardless of software stack.

14 day free trial on all initial installations. Volume discounts available.